Rights and responsibilities when making a complaint

Rights and responsibilities common to all parties to a complaint include:

  • respectful communication
  • privacy, and
  • natural justice.


RMIT complies with the Information Privacy Act 2000. The RMIT Privacy policy provides guidance for the management of personal information. Information collected as part of a student complaint will be kept in a confidential and secure location, and will not comprise part of the student’s academic file.

Note: Information Privacy Act 2000 does permit case consultation and advice seeking with expert members of the same organisation in order to understand and appropriately respond to your concerns.

If you have concerns about privacy, please seek advice from your student complaint liaison officer or the Coordinator Student Complaints.

Procedural fairness

The principles of procedural fairness ensure that decision making is fair, consistent and reasonable:

  • except under certain circumstances, persons have a right to be informed of the details of a complaint made against them
  • all parties to a complaint have the right to be heard and to respond
  • all relevant submissions and evidence shall be genuinely and impartially considered
  • the matter shall be addressed without undue delay
  • the decision-maker shall not be unduly influenced by any party to a complaint.